Ship & Return
- Do you ship anywhere in the world?
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Yes.
- What if I need my dress sooner than the regular delivery time?
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Depending on the item you wish to order, there are rushes available or expedited shipping methods at additional costs.
- Shipping & Return Policy
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Shipping Method & Estimated Delivery Time
florasdress ships all items through Fedex / EMS International Air Express to world wide. The shipping time of FedEx usually takes 3-6 business days.
In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:
Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. After we confirm the size with you though the email we will ship the dress out within 7-15 work day.
Shipping Time: the period of time from when the item be shipped by Fedex / EMS to when it arrives at your door. It usually takes about 3 - 6 business days.
When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.
florasdress will notify our customer when order shipped
When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.
Important
You can’t change your shipping address after you placed an order, or we probably will cancel the order and refund the money to you. So please make sure you left the correct shipping address while you making the order.
florasdress wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly:Returns may be considered under the following conditions only:
How will I track my order after pay?
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We will give you an order number after you pay. You can track your order by using the order number on our website. You can also contact our customer service with email or using the live-support service.